Shopping & Ordering
Is it safe to order on Elliana.com.au?
Yes. We use industry-standard encryption technologies to securely transfer customer data to and from our website so that any personal information is handled with the strictest confidence.
Which payment methods are accepted?
We accept Visa and Mastercard.
What are the shipping options?
Our shipping options are outlined on our "Shipping and Returns" page.
Can I ship my order to an international address?
We currently are only able to accept orders for delivery addresses within Australia and New Zealand.
Shipping & Delivery
When will I receive my order?
Once your order has been shipped, please allow some time for delivery. Please click here for more details about delivery times.
What should I do if my order does not arrive?
If you have not received your order within the expected time-frame, please check the tracking information on the website of the freight carrier. In most cases this will be Australia Post. Delays can sometimes occur, especially due to COVID-19, however if you have further concerns, please contact us via our "Contact" page.
What is the return policy?
Our return policy is outlined on our "Shipping and Returns" page.
e-Gift Cards
Can an e-gift card be used more than once?
Yes, provided there is still a balance remaining.
Can more than one e-gift card be used towards a purchase?
Yes. Multiple e-Gift Cards can be used for the same purchase.
Can an e-gift card be used to pay for shipping?
Yes. e-Gift cards are applied to the final order total which includes shipping.
What is the validity period for an e-gift card?
Each e-gift card is valid for three (3) years from the date of purchase.
Can e-gift cards be used in conjunction with a discount code?
Yes. Once you have an e-gift card code, it can be used to pay for a purchase together with a discount code, however a discount code cannot be used to purchase an e-gift card.
Can an e-gift card be used to purchase an e-gift card?
No, you cannot use an e-gift card to purchase another e-gift card.
Can e-gift cards be reloaded?
No, you cannot reload an e-gift card, but you can purchase another e-gift card.
General
Where is Elliana.com.au based?
Elliana.com.au is 100% Australian owned and based in Queensland, Australia.
What if my question is not answered here?
Please contact us via our "Contact" page.